We generally ship all items within 1 or 2 business days of our receipt and acceptance of an order. If there is a delay affecting our ability to ship generally, we will attempt to conspicuously post that fact on this site. We ship through U.S. Postal Service, and packages can be tracked through their website.
Hand and Paw requires a signature at delivery for all orders with a value of $250 or more. Requests for use of a courier service or overnight shipping cannot be processed on this web site.
Hand and Paw may ship using USPS, UPS, FedEx, or DHL. All products may or may not be available in your area. If a product is not available in your area, you will not be able to checkout through the site if the ship to address is invalid. Customers from the United States and its territories can expect to receive their order within three (3) to five (5) business days after it has been shipped. Please contact us directly with any shipping questions. Customers are responsible for checking their shipment for damage at time of delivery. Claims for product damaged during shipping must be made within 48 hrs.
Unless otherwise expressly agreed in writing, TIME IS NOT OF THE ESSENCE, and any delivery date requested or provided is an estimate only. Hand and Paw is not responsible for delays or for non-performance resulting from causes beyond its reasonable control, including acts of any government of outside force.
Can I order products at wholesale pricing? Yes, if you are an approved retailer You will need to contact us at [email protected] to become a wholesaler. Minimum purchase requirements will apply and you will need to send us a copy of your reseller’s license.
Term Of Sale – Return Policy:
During the checkout process you will be given the complete terms of your purchase, included in these terms of sale, is your clear understanding that we are selling these products as containing cannabidiol from hemp oil. These products have not been evaluated by the FDA. We are committed to complying with FDA regulations and as none of these products have been evaluated by the FDA, we make no claims as to the extra benefits of CBD (cannabidiol). All unopened Hand and Paw Products may be returned within 14-days of delivery for a “no questions asked” full refund minus shipping charges.
Your acceptance of the terms of purchase means you agree to and understand the refund policy.
Damage During Shipping:
We understand mistakes do happen and we take our customer satisfaction very seriously. All of our products are quality tested and inspected before leaving our facility.
Please check your shipment carefully upon arrival to ensure it has not been damaged or tampered with during shipping. All claims for damaged products must be made within 72 hours. Please contact us and provide detailed information with pictures of the damaged product within that time frame.
LOST PACKAGES: If a package gets lost in transit (very rare, though it does happen), Hand and Paw will not be responsible if the tracking information says the package was “delivered,” which means U.S. Postal Service or the courier service successfully delivered the package to the specified address. If the tracking information says delivered, yet it’s lost anyway, we ask that you check with housemates or family to see if they received the package without telling the intended recipient. This scenario happens fairly often.
PACKAGE SENT TO WRONG ADDRESS: If a package is sent to the wrong address, and the incorrect address was provided online by a customer, then the customer is responsible for the cost of re-shipping the item. We will re-ship the order once the original package has been returned to us. So please, when ordering, make sure your shipping address is accurate, as making any mistake could significantly delay the delivery.
When placing an order over the phone, we will read the delivery address (and other information you provide) aloud to help you be sure it is correct.